Frequently Asked Questions
What products does Harsh HASTHKALA sell?
Harsh Hasthkala brand is known for its beautiful and affordable gifts. In this industry of gifts we are very different with our practice which includes “Perfect Gift with Perfect Craft” . We have created this brand with all the love we have for gifts and with a vision to spread love with our special gift hampers to your special ones.
Why should I shop from Harsh Hasthkala?
With affordable pricing, attractive offers, and 100% genuine products, we will leave you pleasantly surprised. Each product is unique and will make you go ‘wow’!
ORDERS & DELIVERY
How will I know that my order is confirmed?
When you place your order, we know that you want to receive the item as fast as possible. We will make that happen.
We normally ship all orders within 5 – 9 business days. Final delivery time will vary based on delivery location. For further details, please check Shipping & Delivery (plz add link of that page )
When will my order get delivered?
Transit and delivery time may vary depending on your location and the items ordered. We’ll send you a link to track the status of your order.
How much do you charge for delivery?
We offer free shipping on all orders.
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with us immediately.
Our products are simply awesome and buying one is just not enough! You can place bulk orders by contacting us at sales@harshhasthkala.com . We offer customization as well.
I don’t want the package to carry an invoice / amount as it is a gift. Can this be done?
Unfortunately, invoices are mandatory due to government regulations.
RETURNS & REFUND
Please read our Returns & Refund Policy here.
I have received a damaged product, what should I do?
– You received a damaged item. We will require you to send proof of damage (an unboxing video) within 5 days from the date of delivery after that no requests will be entertained. You may also opt for a resend (only pay for shipping). Resends will take 5-9 business days, just like placing a new order.
Just mail us at :support@harshhasthkala.com
Our staff will manually review all orders on that day. The order review will be completed within 24 hours. It includes checking all customers’ info, shipping address, spelling errors, missing street number or other details, etc. Within this period, cancellation is still possible.
After the order review, all orders of that day will be fulfilled. It includes packaging, sorting, and dispatching. In this stage, NO CANCELLATION is accepted.
You received an incorrect item, size, style, etc. In this situation, we will require you to send a photo within 5 days from the date of delivery. You may also opt for a resend only if the request is accepted. Resends will take 5-9 business days, just like placing a new order.